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FlashStats 2006


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FlashStats

Error Codes

This document contains a list of FlashStats Errors. These errors are returned by FlashStats v1.5.


Error #1: No form data posted.
    Description: No form data was provided. Data must be POSTed to FlashStats via an HTML form. This error can occur if you attempt to access FlashStats directly instead of via an HTML form.

    Solution: Generate FlashStats reports by filling out the FlashStats Report Request Form (the default installed location for this form is http://yourservername.com/FlashStats/).

    If you are attempting to discover whether FlashStats is installed and whether your web server correctly recognizes FlashStats as a cgi program, check the trouble shooting guide's answer to "How can I tell if my web server is set up correctly to run FlashStats?"

Error #2: Invalid user account name and/or password
    Description: You entered an invalid user account name and/or an invalid password in the FlashStats Report Request Form.

    Solution: In the FlashStats Report Request Form verify that you have entered the correct user account name and password. FlashStats will only run reports if the user account name and password matches a user account entry in its configuration file.

Error #3: Invalid key or password
    Description: You have entered your key or password incorrectly

    Solution: Open your configuration file (Windows/Mac: FlashStats.INI, Unix: flashstats.conf) and check the Key= and Password= lines. You should be using the exact values provided when you purchased the software. These values are case-sensitive, so be sure to enter them exactly as provided.

Error #4: User account is missing the 'URL' parameter
    Description: The user account is missing the URL parameter. The value of this parameter is prefixed to every entry in the Top URLs Requested report (in order to form clickable URLs).

    Solution: Edit the FlashStats configuration file to include the URL parameter.

Error #5: User account is missing the 'Logs' parameter
    Description: The user account is missing the Logs parameter. This parameter specifies the location (full path) of old (i.e., rotated, archived) log files.
    (Win example: Logs=C:\\Windows\\System\\LogFiles\\in*.log)
    (Mac example: Logs=:logs:*.log)
    (UNIX example: Logs=/usr/http/logs/*.log)
    If it specifies a pattern which also matches the current log file, then the AccessLogs= parameter can be omitted.

    Solution: Edit the FlashStats configuration file to include the Logs parameter for the user account.

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Error #6: No start date specified
    Description: No start date for the report date range was specified.

    Solution: Specify a valid start date. The date range is usually specified in the FlashStats Report Request Form, but can be specified in the FlashStats configuration file instead.

Error #7: Invalid date range or format
    Description: An invalid date range for the report was specified.

    Solution: Specify a valid date range. Make sure that the end date does not come before the start date. (The date range is usually specified in the FlashStats Report Request Form, but can be specified in the FlashStats configuration file instead.)

Error #8: No end date specified
    Description: No end date for the report date range was specified.

    Solution: Specify a valid end date. The date range is usually specified in the FlashStats Report Request Form, but can be specified in the FlashStats configuration file instead.

Error #9: Could not open configuration file
    Description: The configuration file (Windows/Mac: FlashStats.INI, Unix: flashstats.conf) could not be opened. This file is required for proper operation of FlashStats.

    Solution: Make sure that the configuration file is in the same directory as the FlashStats program file.

    Also make sure that FlashStats has read access to the file. On UNIX systems FlashStats runs as the same user/group as the web software (often this is nobody:nogroup). Make sure that this user has read access to the flashstats.conf file.

Error #10: Could not open passwords file
    Description: The passwords file could not be opened. If the configuration file parameter "UserPasswords" is set then the file specified in that parameter is required to validate the passwords of users that do not have a password specified in the configuration file.

    Solution: Make sure that the user account is defined properly, that the passwords file is correctly specified (if it is used at all), and that FlashStats has read access to the passwords file. Check the UserPasswords= parameter in the FlashStats configuration file. The presence of a UserPasswords= parameter and lack of a password specified in the user account definition indicate that the password will be looked up in the specified passwords file (or system database if UserPasswords=system)

    See Chapter 3 of the FlashStats documentation for more information on setting up the UserPasswords parameter.

Error #11: No log files found
    Description: FlashStats did not find any log files. FlashStats looks at the user account definition to find the location of the log files.

    Solution: Check the user account definition in the FlashStats configuration file is correct. Look at the logs= and accesslog= parameters and make sure they correctly point to files that exist. Double-check their values, since one small typo could prevent FlashStats from finding the files. Macintosh users may want to read Tech Note FS1444 for hints on specifying file paths on MacOS.

    See the documentation for the logs= and accesslog= parameters.

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